Frequently asked questions

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1. Check-in : what are opening and arrival time ? _____________________________________________________

  

- For week or « over a week » stays : check-in starts at 09:00 am on your date of arrival.

 

- For « short breaks » : check-in starts at 14:00 am on your date of arrival.

 

The opening hours of reception can vary according to the property and the periods of the year.
  
It is recommended to call the residence prior to arrival in order to know the reception opening hours the day you arrive.

   

2. Departure hour : when should I leave my apartment ? _____________________________________________________

   

- For week or « over a week » stays, you should leave your apartment  before 10 :00 am.

    
- For « short breaks », you should leave your apartment  before 12 :00 am.

  

3. Is a departure possible when the reception is closed ? _____________________________________________________

  

Yes. You just have to contact the reception. We will tell you about the procedure you must follow.

   

4. Do I have to bring my bed linen and bathroom linen and do I have to clean my apartment ? _____________________________________________________

   

- For short breaks  (from 1 to 6 nights), bed sheets and 2 bathroom linen kits are included, beds are made before your arrival and cleaning is included (excluding kitchen area and washing up).
You can also book additional towel kits if you are more than 2 people.

- For week or « over a week » stays, bed linen is included.
With the "Confort +" Package, you can also have : your beds made on arrival, bathroom linen ready for use in apartments and cleaning carried out at the end of the stay (excluding kitchen area and washing up).

If I want to clean my apartment by myself, do I have to bring my household products ?

You can buy household product kits at the residence’s  reception desk.

   

5. Are residences equiped with car parks ? _____________________________________________________

  

There is a parking for each residence.
You can book a covered car park (to reserve before your arrival)

  

6. Is there some apartments for Persons with reduced mobility (PRM) in each residence ? _____________________________________________________

  

Yes. You can call the residence for more details.

   

7. Are apartements equiped for babies ? _____________________________________________________

  

Baby Kits are available in all residences.
  
A kit includes :
  
- Folding cot (NF EN 716 standard) and fitted sheet (for children aged 0 to 2 years),
  
- Baby chair (for babies aged 6 months and over).

   

8. Are pets allowed ? _____________________________________________________

   

Pets are allowed on site :

   
- The price is :  € 8 / pet / night & € 31 / pet / night,
- You have to present a rabies vaccination certificate,
- Pets must be kept on a lead within the confines of the aparthotel site.

     

9. Can residences welcome not accompanied minors ? _____________________________________________________

 

Our Residences do not depend on a Center of holidays and of Leisure activities (decree n°2002-883 May 3rd 2002) and are not authorized to assure collective or individual stays of minors (under the age of 18 ) not accompanied with their legal administrators.

  
We can refuse the access to the apartment to every minor, under age of 18, not accompanied and proceed to the immediate cancellation of the stay.

  

10. Is television included ? _____________________________________________________

 

Yes. All our apartments are equiped with a television.
This service is free, whatever the length of your stay.

  

11. How can I meet other vacationers ? _____________________________________________________

   

We organize cocktail parties once a week within every residence.

  
Do not hesitate to ask the reception for more details : daytime, schedules and places of each cocktail party.

12. Is booking online safe ? _____________________________________________________

 

Yes.
  
To guarantee your safety and ensure confidentiality of your personal data, your banking card number and all other information collected are automatically encrypted (SSL 128 bits protocol).

 

You can make sure that you are on secure pages by checking that our web urls starts with https: (instead of http:).

   

13. How can I ensure that my on-line booking has been properly registered ? _____________________________________________________

 

When you validate your on-line booking on www.meretgolf.com website, you immediatly receive a confirmation email the same day (almost immediately).
     
Furthermore, you receive,  maximum on week later, a mail, sent at the address which you indicated us, confirming the reservation of your stay.
   
In case of not reception of one of these elements, do not hesitate to contact the reception of the residence to have confirmation of the recording of your reservation.

   

   

14/ How can I submit specific requests during my online booking ? _____________________________________________________

 

When you fill the on-line reservation form of www.meretgolf.com website, the field "comments", allows you to submit specific requests :
  
Ex: reservation of the Baby Kit, of the " Comfort + " package, of a parking space …

   

15. I have already made my online booking : and wish to add options: is this possible ? _____________________________________________________

 

Yes. To do it, you just have to contact the concerned residence.

  

16. How to cancel a reservation and what are the conditions ? _____________________________________________________

  

You can refer to Mer et Golf’s general terms for more details.

   

17. After my stay, how can I send my questions, my remarks and suggestions ? _____________________________________________________

    

You can post comments on www.meretgolf.com website :
  
" mer-golf-and-you " section > " write-to-us " sub-section.

 
Your remarks will be adressed to Mer & Golf’s service relations.

   

18. Is a guarantee asked ? _____________________________________________________

   

The day of your arrival, a responsible person gives you the keys of your apartment, the inventory and ask you to give a 200 € guarantee.
  
You will find an inventory paper in your apartment (this document lists every item at your disposal in your apartment). 

It is important that at your arrival you check the general condition of your apartment, the inventory of the material and the linen and that you mention every defects or every item missing before signing the paper and giving it to the reception.
  
After inventory you should pay every item broken or deteriorated and you should also pay the eventual fees to renovate the apartment.
  
After inventory and after giving back the keys, you will get back your guarantee.

     

19. Are the promotional offers communicated by MER & GOLF accumulative, retroactive and unlimited ? _____________________________________________________

  

All our promotional offers are not retroactive, not accumulative and apply to a limited number of apartments.