Conditions of sale

Below, you will find the General and Particular Terms and Conditions of sale of the website www.meretgolf.com, classified by major themes.

  • Booking through the website www.meretgolf.com implies full acceptance of these terms and conditions.
  • The registration commission mentioned in Article L. 141-2 of the Tourism Code certifies that the operator MER & GOLF APPART-HOTEL has been registered in the Register of Travel and Stay Operators under the number IM 033170010 by Atout France .
  • Our conditions of sale are in conformity with the provisions of the article R.211-12 of the Code of the Tourism. In order to comply with the legal provisions, we reproduce the articles. R.211-3 to R.211-11 of the said Code

Updated on 02 November 2021

  • Prior informations

    These special and general terms and conditions of sale for individuals apply to all services offered by Mer & Golf Appart-Hotel. The order of services is reserved for users who have read and accepted these special and general terms and conditions of sale in their entirety, as well as the specific terms and conditions for each product and/or service, prior to each order.

    In the sense of the present general conditions, according to article L211-2 of the Tourism Code, a tourist package is a service:
    > 1° Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant part of the package;
    > 2° Exceeding twenty-four hours or including an overnight stay;
    > 3° Sold or offered for sale at an all-inclusive price.

    Our commercial materials constitute the preliminary offer within the meaning of article R.211-5 of the French Tourism Code. In accordance with article R.211-12 of the said Code, the provisions of articles R.211-3 to R.211-11 are available on the back of this document or on our website www.meretgolf.com.
    The right of withdrawal does not apply according to article L.221-28-12 of the Consumer Code.
    The photos are given as examples and are not contractual. If an erratum occurs in our communication supports, it will be communicated to you before booking.

  • RESERVATION AND PAYMENT

    RESERVATION AND PAYMENT

    • All residences and apartment hotels:

    > Specific conditions related to long stays of 30 nights or more, students, company, group, seminar or congress, event or special rate are stated before the reservation.
    > Up to 31 days before arrival, we accept bank cards, bank or postal cheques or ANCV holiday vouchers.
    > From 30 days before arrival, the bank card used for the purchase must also be presented on arrival.
    ANCV holiday vouchers must be sent by registered post. In case of modification or cancellation of the stay, the amount will be kept for a later stay and will be deducted from the new amount to be paid.
    > In the case of a non-cancellable, non-refundable tariff offer or for any booking made 30 days or more before arrival for other tariffs, the total amount of the stay must be paid at the time of booking.
    > Bank and postal cheques are not accepted on site to pay for our services, cash payments are accompanied by a deposit to be paid on arrival. 500 euro notes are not accepted.

     

    • Sea" and "Mountain" residences:

    > At the time of booking, you must pay a deposit of 30% of the total amount of your stay and the total amount of the insurance, if taken out.
    > The balance must be paid at the latest 30 days before the beginning of the stay. If the balance is not paid within the time limit set, the sale is considered final from the 30th day before the stay and the cancellation conditions defined in the table below apply.

    • Apartment-hotels "City" :

    > Hotel formula :
    The reservation is guaranteed until 6 p.m. on the day of arrival by means of a credit card. In case of arrival after the closing of the reception, the amount of the first night will be taken by us on the day of arrival, the balance will be paid by the client the next day.

    > Residential formula :
    At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance if taken out. The balance will be paid on arrival before the keys are handed over.

    • Students and long-term guests:

    The rental contract contains the specific conditions.

    Translated with www.DeepL.com/Translator (free version)

  • PRICES AND CONDITIONS

    PRICES AND CONDITIONS

    Our prices are in euros, inclusive of all taxes at the current VAT rate. They are subject to change without prior notice during the season in the event of a tariff increase imposed by service providers or by government decision (increase in VAT).

    The discounts mentioned apply only to accommodation. Special offers during the season are neither retroactive nor cumulative.

    Our prices include the provision of the accommodation according to the number of nights booked, charges (water, electricity and heating), bed linen, towels according to conditions at your discretion, television and Wifi access.

    Our prices do not include the tourist tax (according to the tariff in force at the date of the stay) and the compulsory deposit to be paid on the spot, and any other additional services or services offered as an option.

    Accommodation is provided for a set number of occupants which cannot be exceeded. A small child or baby is considered as a full occupant.

  • SPECIAL REQUESTS

    SPECIAL REQUESTS

    Special wishes are taken into account, but are never guaranteed.

    We offer you a "guaranteed preferential location"
    option for the accommodation that best meets your expectations: orientation, view, floor...

    Accommodation equipped for people with reduced mobility must be requested in advance and a full description of the facilities provided must be validated before the reservation is confirmed.

  • SUPPLEMENTARY SERVICES

    SUPPLEMENTARY SERVICES

    Requests for supplementary services to accommodation are subject to a supplement and are met within the limit of available stocks.

    We advise you to book them before arrival (garage, baby kit, final cleaning, breakfast, ski passes and equipment ...).

  • PETS

    PETS

    Domestic animals are accepted (on presentation of an anti-rabies certificate and an attestation of aptitude for possession in the case of categorized dogs) for a fixed price per animal, payable during your reservation or on arrival at your arrival.They are allowed, kept on a leash in the common areas, but are prohibited in the vicinity of swimming pools, playgrounds and dining areas.

  • INSURANCE

    INSURANCE

    We strongly recommend that you take out our optional insurance with Areas Policy no. 102 92 73 underwritten by the broker Gritchen Affinity. Our insurance covers many cases including cancellation, interruption of stay, repatriation assistance, snow insurance, late arrival...

    It must be taken out at the time of booking and cannot be reimbursed under any circumstances.

    All participants must be personally insured for personal liability against personal risks or risks caused to a third party (theft, loss, fall, accident...).

    All the details concerning the guarantees and the procedure for declaring claims are available on our website or on request.

  • CANCELLATION OF STAY

    CANCELLATION OF STAY

    If you are forced to cancel or modify your stay, inform us immediately by telephone or email as soon as you are aware of it, then by sending a registered letter, the postmark being taken as proof and determining the following fixed compensation for cancellation of your stay:

    • All residences and appart-hotels :

    > 100% of the total amount of your file for a non-cancellable and non-refundable rate if you cancel from the day after the reservation.

    • Sea" and "Mountain" residences

    > 35€ if you cancel more than 30 days before your arrival date.

    > Your deposit, i.e. 30% of the total amount of your booking, if you cancel between 30 and 21 days before your planned arrival date

    > 50% of the total amount of your booking if you cancel between 20 and 8 days before the date of arrival

    > The total amount of your booking if you cancel 7 days or more before your arrival date or in case of no-show.

    • Apartment-hotels "City

    > Hotel formula: no compensation if you cancel up to 6 pm on the day of arrival. After 6 p.m. or in case of no-show, 100% of the amount of the first night.

    > Residential formula: Your deposit, i.e. 30% of the total amount of your booking, if you cancel from the day after your reservation or in case of no-show.

    From 30 consecutive nights, special conditions apply according to the rental contract.

    • Students and long-term guests:

    1 month's notice and conditions are included in the rental agreement.

  • CHANGE OF STAY

    CHANGE OF STAY

    • Any modification of the file (dates, duration or place of stay, type of accommodation, additional services, etc.) is subject to availability before arrival and to the resulting price update.
    • A fee of 15€ per modification will be charged.
    • A reduction in the length of your stay is considered as a partial cancellation. With the prior agreement of Mer & Golf, the contracting party may transfer his stay to a third party who strictly meets the same conditions.
    • An extension of the stay is subject to our agreement on site. An interrupted or shortened stay, the non-consumption of invoiced additional services and cancellation insurance, if taken out, shall not give rise to any reimbursement.
    • If cancellation insurance is taken out, the guarantees of the cancellation/interruption insurance contract are valid except for non-cancellable, non-refundable tariffs and for changes made more than 30 days in advance.
  • ARRIVAL & DEPARTURE

    ARRIVAL & DEPARTURE

    In the absence of full payment for the stay, the keys cannot be handed over.
    The address, contact details, closing times and days of the reception are shown on our confirmations.
    It is imperative to respect the arrival and departure times stipulated or to contact the establishment before arrival to report any delay or setback.
    Failure to do so will result in the keys not being handed over and no compensation will be given for any additional accommodation costs.

    The tourist tax per person over 18 years of age and per night consumed must be paid at the end of the stay.

  • EQUIPMENT TYPE AND guaranty

    EQUIPMENT TYPE AND guaranty

    The deposit is a lump sum per accommodation and per stay. It is returned at the end of the stay after inventory of fixtures and inventory of the accommodation. 

    Any possible default, damage, deterioration, breakage, broken down, cleaning not carried out, unpaid services, loss of keys to the accommodation... can be invoiced and deducted from the deposit at the end of the stay or within 8 to 30 days.

    The accommodation must be returned in perfect state of cleanliness by its own means or by subscribing to the final or complete cleaning option.

  • MINORS

    MINORS

    Our residences do not depend on a Holiday and Leisure Center within the meaning of decree n ° 2002-883 of May 3, 2002.
    We can cancel the reservation at any time or refuse access to the apartment to all minors under 18 years old without a minimum of one adult.

  • RESPONSIBILITY-PRESCRIPTION

    RESPONSIBILITY-PRESCRIPTION

    The rental in a Tourist Residence, with its standards and classification on which we depend, does not fall within the framework of the responsibility of hoteliers (article 1952 of the Civil Code). Consequently, Mer & Golf cannot be held responsible for the loss, omission, theft or damage of personal belongings in its establishments, whether in the flats, car parks or common areas. It is the responsibility of the residents to respect the internal regulations.

    The statute of limitations for sums due in respect of services sold by Mer & Golf does not fall within the scope of the hotel statute of limitations (article 2272 of the Civil Code). As an exception to article 2244 of the Civil Code, the sending of a registered letter by Mer & Golf to any debtor client interrupts the statute of limitations applicable in such matters.

  • LOCAL INFORMATIONS

    LOCAL INFORMATIONS

    It may happen in the immediate vicinity that work is being undertaken or activities or events are being organised.

    The weather conditions may disturb or even lead to the early closure of certain activities in the resort. Mer & Golf cannot be held responsible in any case. The information concerning the activities of the resort or its surroundings is given as an indication. The Tourist Office of your place of stay will provide you with all the information you may require during your stay. A case of force majeure, i.e. any event external to the parties that is both unforeseeable and insurmountable, making it impossible for either party to perform all or part of the obligations provided for in the contract, cannot lead to a cancellation without charge if the planned Mer & Golf service is provided on site.

    The company operating the residence may not be held responsible for any consequences and effects arising from this and may then be obliged to modify its services partially or totally (partial or total closure of a site or a common facility, etc.) without the Co-contractor being able to claim any compensation.

  • CLAIMS

    CLAIMS

    Any failure in the execution of the contract, any shortcoming, damage or breakage noted on arrival must be reported without delay to our teams on site so as not to suffer the consequences during the entire stay.

    On return, any complaint relating to a stay must be sent by registered letter with acknowledgement of receipt within 30 days of the stay. After contacting the customer service department and failing to find an amicable solution within 60 days, the customer may have recourse to a mediator, whose contact details and procedures for referral are available on his website www.cmap.fr.

  • PERSONAL DATA

    PERSONAL DATA

    Information is collected for your reservation and the processing of your file, on the basis of consent, in accordance with Article 6.1 a) of Regulation (EU) 2016/679 (General Regulation on Data Protection - RGPD, entered into force on 25 May 2018) and in compliance with the provisions of Act No. 78-17 of 6 January 1978, known as the Data Protection Act.

    Your personal data may only be used for marketing communication or profiling purposes if you have expressly given your consent.

    In accordance with the aforementioned laws, you have a right of access to your personal data, a right of rectification or deletion, a right to limit their processing, the right to withdraw your consent at any time, a right of portability and a right to object to the collection of your data.

    You can exercise this right by sending us an e-mail at contact@meretgolf.com or a letter indicating your full name and postal address to: Mer & Golf Appart-Hôtel - Service Relations Clients - CS 40256 - 33 525 BRUGES Cedex - France.

     Find complete information concerning the collection and processing of personal data by Mer & Golf Appart-Hotel in our Legal Notices

  • GENERAL TERMS OF SALES

    GENERAL TERMS OF SALES

    In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their clientele must contain in full the following general conditions from articles R.211-3 to R. 211-11 of the Tourism Code.

    • ARTICLE. R.211-3

      ARTICLE. R.211-3

      Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, all offers and sales of travel and accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section. In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.

      Art. R.211-3-1 - The exchange of pre-contractual information or the provision of contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller and his registration in the register provided for in (a) of Article L.141-3 or, where applicable, the name, address and The registration of the federation or the union mentioned in the second paragraph of article R.211-2.

    • ARTICLE. R.211-4

      ARTICLE. R.211-4

      Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, the said and other elements constituting the services provided during the journey or the stay such as:

      • 1. the destination, means, characteristics and categories of transport used;
      • 2. the type of accommodation, its situation, its level of comfort and its main characteristics, its homologation and its tourist classification corresponding to the regulations or customs of the host country;
      • 3. Proposed catering services;
      • 4. The description of the itinerary when it is a circuit;
      • 5. Administrative and health formalities to be carried out by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular in cases of crossing Boundaries and their completion times;
      • 6. Visits, excursions and other services included in the package or possibly available at an extra charge;
      • 7. The minimum or maximum size of the group enabling the journey or the journey to be carried out and, if the journey or the journey is made subject to a minimum number of participants, the final date for informing the consumer in the event of cancellation Travel or stay; This date may not be fixed less than twenty-one days before departure;
      • 8. The amount or percentage of the price to be paid as an advance on the conclusion of the contract and the timing of payment of the balance;
      • 9. The procedures for price revision as provided for in the contract pursuant to Article R.211-8;
      • 10. Conditions of cancellation of contractual nature;
      • 11. The cancellation conditions set out in Articles R.211-9, R.211-10 and R.211-11;
      • 12. Information concerning the optional subscription of an insurance contract covering the consequences of certain cancellation cases or of an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease ;
      • 13. Where the contract contains air transport services, the information for each section of flight provided for in Articles R.211-15 to R.211-18.
    • ARTICLE. R.211-5

      ARTICLE. R.211-5

      The prior information given to the engaged consumer seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements. In any event, changes to prior information must be communicated to the consumer before the contract is concluded.

    • ARTICLE. R.211-6

      ARTICLE. R.211-6

      The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 shall apply. The contract must contain the following clauses:

      • 1. the name and address of the seller, his guarantor and his insurer and the name and address of the organizer;
      • 2. the destination or destinations of the trip and, in the case of split stay, the different periods and their dates;
      • 3. the means, characteristics and categories of the transport used, the dates and places of departure and return;
      • 4. the type of accommodation, its situation, its level of comfort and its main features and its tourist classification under deregulation or customs of the host country;
      • 5. Proposed catering services;
      • 6. The itinerary in the case of a circuit;
      • 7. Visits, excursions or other services included in the total price of the trip or stay;
      • 8. The total price of the services invoiced and the indication of any revision of this invoice under the provisions of article R.211-8;
      • 9. The indication, where appropriate, of the fees or charges for certain services, such as landing, landing or boarding charges at ports and airports, tourist taxes where they are not included in The price of the services provided;
      • 10. The timing and terms of payment of the prize; The last payment made by the buyer can not be less than 30% of the price of the trip or stay and must be made when delivering the documents allowing to make the trip or the stay;
      • 11. Special conditions requested by the buyer and accepted by the seller;
      • 12. the terms under which the buyer may seize the seller of a claim for non-performance or improper performance of the contract, a complaint to be addressed as soon as possible, by any means allowing an acknowledgment of receipt to the seller, And, where appropriate, notified in writing to the tour operator and the service provider concerned;
      • 13. The deadline for informing the purchaser in the event of the cancellation of the journey or the stay by the seller in the event that the journey or the journey is carried out with a minimum number of participants in accordance with the provisions of 7 ° of Article R.211-4;
      • 14. Cancellation conditions of a contractual nature;
      • 15. The cancellation conditions provided for in Articles R.211-9, R.211-10 and R.211-11;
      • 16. Details of the risks covered and the amount of cover under the insurance contract covering the consequences of the seller's professional liability;
      • 17. details concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and name of the insurer) and those concerning the assistance contract covering certain particular risks, in particular Repatriation costs in case of accident or sickness; In this case, the seller must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
      • 18. The deadline for informing the seller in the event of the buyer's assignment of the contract;
      • 19. an undertaking to provide the buyer, at least ten days before the date set for his departure, with the following information:
        - (A) the name, address and telephone number of the salesperson's local representative or, if there is no such number, the names, addresses and telephone numbers of the local bodies that may assist the consumer in the event of difficulty or, The call number making it possible to establish contact with the seller as a matter of urgency;
        - (B) for travel and stays of minors abroad, a telephone number and an address for establishing direct contact with the child or the person in charge of his stay;
      • 20. The clause of cancellation and reimbursement without penalties of the sums paid by the buyer in case of non-respect of the obligation of information provided for in the 13 ° of article R.211-4;
      • 21. Commitment to provide the buyer, in due time before the start of the journey or stay, the departure and arrival times.
                • ARTICLE R.211.7

                  ARTICLE R.211.7

                  The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. In the case of a cruise, this period shall be extended to 15 days. This transfer is not subject, under any circumstances, to prior authorization by the seller

                • ARTICLE. R.211-8

                  ARTICLE. R.211-8

                  Where the contract contains an express possibility to revise the price, within the limits laid down in Article L.211-12, it must specify the precise methods for calculating, both upwards and downwards, price variations, And in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency As a reference when drawing up the contract price.

                • ARTICLE. R.211-9

                  ARTICLE. R.211-9

                  If before the buyer leaves, the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation mentioned in 13 ° of article R.211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt: - either terminate his contract and obtain without penalty the immediate repayment of the sums paid, or - accept the modification or the substitution trip proposed by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.

                • ARTICLE. R.211-10

                  ARTICLE. R.211-10

                  In the case provided for in Article L.211-14, when the seller cancels the journey or the stay before the departure of the buyer, he must inform the buyer by any means allowing to obtain an acknowledgment ; The purchaser shall, without prejudice to any remedies for damages sustained, obtain from the seller the immediate repayment and without penalty of the sums paid, in which case the buyer shall receive an indemnity at least equal to the penalty he would have If the annulment had taken place on that date. The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.

                • ARTICLE. R.211-11

                  ARTICLE. R.211-11

                  If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without - to offer services in replacement of the services provided, possibly supporting any additional price, and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, as soon as he has - if he can not offer any replacement service or if the latter is refused by the buyer for valid reasons, he will provide the buyer, without additional charge, with tickets To ensure its return under conditions which may be deemed equivalent to the place of departure or to another place accepted by the R the two parties. The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 R.211-4.

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