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Below, you will find the General and Particular Terms and Conditions of sale of the website www.meretgolf.com, classified by major themes.
Updated on August 25, 2022
These special and general terms and conditions of sale for individuals apply to all services offered by Mer & Golf Appart-Hotel. The order of services is reserved for users who have read and accepted these special and general terms and conditions of sale in their entirety, as well as the specific terms and conditions for each product and/or service, prior to each order.
In the sense of the present general conditions, according to article L211-2 of the Tourism Code, a tourist package is a service:
> 1° Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant part of the package;
> 2° Exceeding twenty-four hours or including an overnight stay;
> 3° Sold or offered for sale at an all-inclusive price.
Our commercial materials constitute the preliminary offer within the meaning of article R.211-5 of the French Tourism Code. In accordance with article R.211-12 of the said Code, the provisions of articles R.211-3 to R.211-11 are available on the back of this document or on our website www.meretgolf.com.
The right of withdrawal does not apply according to article L.221-28-12 of the Consumer Code.
The photos are given as examples and are not contractual. If an erratum occurs in our communication supports, it will be communicated to you before booking.
• Specific conditions related to long stays of 30 nights or more, students, company, group, seminar or congress, event or special rate are stated before the reservation.
• Up to 31 days before arrival, we accept payment by credit card or bank transfer (bank or postal checks are also accepted for the "Sea" and "Mountain" residences).
• From 30 days before arrival :
- only credit cards are accepted
- the total amount of the stay must be paid at the time of booking (except for "City" aparthotels).
• In the case of a non-cancellable, non-refundable rate offer, the total amount of the stay must always be paid at the time of booking.
• Bank and postal cheques are not accepted on site to pay for our services. Cash payments are accompanied by a deposit to be paid on arrival. 500 euro notes are not accepted.
• If you wish to pay the balance by ANCV vacation vouchers, you must inform us at the time of booking (ANCV vacation vouchers must be sent by registered mail. In case of modification or cancellation of the stay, the amount will be kept for a later stay and will be deducted from the new amount to be paid).
• At the time of booking, you must pay a deposit of 30% of the amount of your stay and the total amount of the insurance, if taken out
• The balance must be paid at the latest 30 days before the beginning of the stay. If the balance is not paid within the time limit set and after unsuccessful reminder, the reservation is considered as cancelled and the cancellation conditions defined in the following schedule apply.
• Hotel formula :
Reservations are guaranteed until 6 p.m. on the day of arrival by means of a credit card. In case of arrival after the closing of the reception, the amount of the first night will be taken by us on the day of arrival, the balance will be paid by the client the next day.
• Residential formula :
At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance if taken out. The balance will be paid on the spot at the arrival before the handing-over of the keys with the card used for the reservation.
The rental contract contains the specific conditions.
Our prices are in euros, inclusive of all taxes at the current VAT rate. They are subject to change without prior notice during the season in the event of a tariff increase imposed by service providers or by government decision (increase in VAT).
The discounts mentioned apply only to accommodation. Special offers during the season are neither retroactive nor cumulative.
Our prices include the provision of the accommodation according to the number of nights booked, charges (water, electricity and heating), bed linen, towels according to conditions at your discretion, television and Wifi access.
Our prices do not include the tourist tax (according to the tariff in force at the date of the stay) and the compulsory deposit to be paid on the spot, and any other additional services or services offered as an option.
Accommodation is provided for a set number of occupants which cannot be exceeded. A small child or baby is considered as a full occupant.
Special wishes are taken into account, but are never guaranteed.
We offer you a "guaranteed preferential location" option for the accommodation that best meets your expectations: orientation, view, floor...
Accommodation equipped for people with reduced mobility must be requested in advance and a full description of the facilities provided must be validated before the reservation is confirmed.
Requests for supplementary services to accommodation are subject to a supplement and are met within the limit of available stocks.
We advise you to book them before arrival (garage, baby kit, final cleaning, breakfast, ski passes and equipment ...).
Domestic animals are accepted (on presentation of an anti-rabies certificate and an attestation of aptitude for possession in the case of categorized dogs) for a fixed price per animal, payable during your reservation or on arrival at your arrival.They are allowed, kept on a leash in the common areas, but are prohibited in the vicinity of swimming pools, playgrounds and dining areas.
We strongly recommend that you take out our optional insurance with Areas Policy no. 102 92 73 underwritten by the broker Gritchen Affinity. Our insurance covers many cases including cancellation, interruption of stay, repatriation assistance, snow insurance, late arrival...
It must be taken out at the time of booking and cannot be reimbursed under any circumstances. In case of subscription, the guarantees of the contract are valid as of right and start from 30 days of the arrival.
All participants must be personally insured for personal liability against personal risks or risks caused to a third party (theft, loss, fall, accident...).
All the details concerning the guarantees and the procedure for declaring claims are available on our website or on request.
If you are forced to cancel or modify your stay, inform us immediately by telephone or email as soon as you are aware of it, then by sending a registered letter, the postmark being taken as proof and determining the following fixed compensation for cancellation of your stay:
• 100% of the total amount of your booking for a non-cancellable and non-refundable rate if you cancel from the day after the reservation.
• 35€ (non refundable) if you cancel more than 30 days before your arrival date
• Your deposit = 30% of the total amount of your booking, if you cancel between 30 and 21 days before your planned arrival date
• 50% of the total amount of your booking if you cancel between 20 and 8 days before the date of arrival
• The total amount of your booking if you cancel 7 days or less before your arrival date or in case of no-show
• Hotel formula: no compensation if you cancel up to 6 pm on the day of arrival. After 6 p.m. or in case of no-show, 100% of the amount of the first night.
• Residential formula: Your deposit = 30% of the total amount of your booking, if you cancel from the day after your reservation or in case of no-show
From 30 consecutive nights, special conditions apply according to the rental contract.
1 month's notice and conditions are included in the rental agreement.
In the absence of full payment for the stay, the keys cannot be handed over.
The address, contact details, closing times and days of the reception are shown on our confirmations.
It is imperative to respect the arrival and departure times stipulated or to contact the establishment before arrival to report any delay or setback.
Failure to do so will result in the keys not being handed over and no compensation will be given for any additional accommodation costs.
The tourist tax per person over 18 years of age and per night consumed must be paid at the end of the stay.
The deposit is a lump sum per accommodation and per stay. It is returned at the end of the stay after inventory of fixtures and inventory of the accommodation.
Any possible default, damage, deterioration, breakage, broken down, cleaning not carried out, unpaid services, loss of keys to the accommodation... can be invoiced and deducted from the deposit at the end of the stay or within 8 to 30 days.
The accommodation must be returned in perfect state of cleanliness by its own means or by subscribing to the final or complete cleaning option.
Our residences do not depend on a Holiday and Leisure Center within the meaning of decree n ° 2002-883 of May 3, 2002.
We can cancel the reservation at any time or refuse access to the apartment to all minors under 18 years old without a minimum of one adult.
The rental in a Tourist Residence, with its standards and classification on which we depend, does not fall within the framework of the responsibility of hoteliers (article 1952 of the Civil Code). Consequently, Mer & Golf cannot be held responsible for the loss, omission, theft or damage of personal belongings in its establishments, whether in the flats, car parks or common areas. It is the responsibility of the residents to respect the internal regulations.
The statute of limitations for sums due in respect of services sold by Mer & Golf does not fall within the scope of the hotel statute of limitations (article 2272 of the Civil Code). As an exception to article 2244 of the Civil Code, the sending of a registered letter by Mer & Golf to any debtor client interrupts the statute of limitations applicable in such matters.
It may happen in the immediate vicinity that work is being undertaken or activities or events are being organised.
The weather conditions may disturb or even lead to the early closure of certain activities in the resort. Mer & Golf cannot be held responsible in any case. The information concerning the activities of the resort or its surroundings is given as an indication. The Tourist Office of your place of stay will provide you with all the information you may require during your stay. A case of force majeure, i.e. any event external to the parties that is both unforeseeable and insurmountable, making it impossible for either party to perform all or part of the obligations provided for in the contract, cannot lead to a cancellation without charge if the planned Mer & Golf service is provided on site.
The company operating the residence may not be held responsible for any consequences and effects arising from this and may then be obliged to modify its services partially or totally (partial or total closure of a site or a common facility, etc.) without the Co-contractor being able to claim any compensation.
Any failure in the execution of the contract, any shortcoming, damage or breakage noted on arrival must be reported without delay to our teams on site so as not to suffer the consequences during the entire stay.
On return, any complaint relating to a stay must be sent by registered letter with acknowledgement of receipt within 30 days of the stay. After contacting the customer service department and failing to find an amicable solution within 60 days, the customer may have recourse to a mediator, whose contact details and procedures for referral are available on his website www.cmap.fr.
Information is collected for your reservation and the processing of your file, on the basis of consent, in accordance with Article 6.1 a) of Regulation (EU) 2016/679 (General Regulation on Data Protection - RGPD, entered into force on 25 May 2018) and in compliance with the provisions of Act No. 78-17 of 6 January 1978, known as the Data Protection Act.
Your personal data may only be used for marketing communication or profiling purposes if you have expressly given your consent.
In accordance with the aforementioned laws, you have a right of access to your personal data, a right of rectification or deletion, a right to limit their processing, the right to withdraw your consent at any time, a right of portability and a right to object to the collection of your data.
You can exercise this right by sending us an e-mail at email@example.com or a letter indicating your full name and postal address to: Mer & Golf Appart-Hôtel - Service Relations Clients - CS 40256 - 33 525 BRUGES Cedex - France.
Find complete information concerning the collection and processing of personal data by Mer & Golf Appart-Hotel in our Legal Notices.
In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their clientele must contain in full the following general conditions from articles R.211-3 to R. 211-11 of the Tourism Code.
Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, all offers and sales of travel and accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section. In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
Art. R.211-3-1 - The exchange of pre-contractual information or the provision of contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller and his registration in the register provided for in (a) of Article L.141-3 or, where applicable, the name, address and The registration of the federation or the union mentioned in the second paragraph of article R.211-2.
Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, the said and other elements constituting the services provided during the journey or the stay such as:
The prior information given to the engaged consumer seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements. In any event, changes to prior information must be communicated to the consumer before the contract is concluded.
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 shall apply. The contract must contain the following clauses:
The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. In the case of a cruise, this period shall be extended to 15 days. This transfer is not subject, under any circumstances, to prior authorization by the seller
Where the contract contains an express possibility to revise the price, within the limits laid down in Article L.211-12, it must specify the precise methods for calculating, both upwards and downwards, price variations, And in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency As a reference when drawing up the contract price.
If before the buyer leaves, the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation mentioned in 13 ° of article R.211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt: - either terminate his contract and obtain without penalty the immediate repayment of the sums paid, or - accept the modification or the substitution trip proposed by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.
In the case provided for in Article L.211-14, when the seller cancels the journey or the stay before the departure of the buyer, he must inform the buyer by any means allowing to obtain an acknowledgment ; The purchaser shall, without prejudice to any remedies for damages sustained, obtain from the seller the immediate repayment and without penalty of the sums paid, in which case the buyer shall receive an indemnity at least equal to the penalty he would have If the annulment had taken place on that date. The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.
If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without - to offer services in replacement of the services provided, possibly supporting any additional price, and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, as soon as he has - if he can not offer any replacement service or if the latter is refused by the buyer for valid reasons, he will provide the buyer, without additional charge, with tickets To ensure its return under conditions which may be deemed equivalent to the place of departure or to another place accepted by the R the two parties. The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 R.211-4.