Updated on June 03, 2020
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Below, you will find the General and Particular Terms and Conditions of sale of the website www.meretgolf.com, classified by major themes.
Our commercial supports constitute the prior offer within the meaning of Articles R.211-5 and R. 211-6 of the Tourism Code. In accordance with article R.211-12 of the said articles, the provisions of articles R.211-3 to R.211-11 are available on our website www.meretgolf.com or in writing on simple request with our services.
The right of withdrawal does not apply according to article L. 221-28-12 of the Consumer Code.
The booking of one of our stays involves knowing and accepting our special conditions of sale applicable to individual customers. The pictures are given as an example and are not contractual. If an erratum occurs in our communication media, it will be communicated to you before booking.
In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their clientele must contain in full the following general conditions from articles R.211-3 to R. 211-11 of the Tourism Code.
Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, all offers and sales of travel and accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section. In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
Art. R.211-3-1 - The exchange of pre-contractual information or the provision of contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller and his registration in the register provided for in (a) of Article L.141-3 or, where applicable, the name, address and The registration of the federation or the union mentioned in the second paragraph of article R.211-2.
Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, the said and other elements constituting the services provided during the journey or the stay such as:
The prior information given to the engaged consumer seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements. In any event, changes to prior information must be communicated to the consumer before the contract is concluded.
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 shall apply. The contract must contain the following clauses:
The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. In the case of a cruise, this period shall be extended to 15 days. This transfer is not subject, under any circumstances, to prior authorization by the seller
Where the contract contains an express possibility to revise the price, within the limits laid down in Article L.211-12, it must specify the precise methods for calculating, both upwards and downwards, price variations, And in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency As a reference when drawing up the contract price.
If before the buyer leaves, the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation mentioned in 13 ° of article R.211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt: - either terminate his contract and obtain without penalty the immediate repayment of the sums paid, or - accept the modification or the substitution trip proposed by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.
In the case provided for in Article L.211-14, when the seller cancels the journey or the stay before the departure of the buyer, he must inform the buyer by any means allowing to obtain an acknowledgment ; The purchaser shall, without prejudice to any remedies for damages sustained, obtain from the seller the immediate repayment and without penalty of the sums paid, in which case the buyer shall receive an indemnity at least equal to the penalty he would have If the annulment had taken place on that date. The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.
If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without - to offer services in replacement of the services provided, possibly supporting any additional price, and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, as soon as he has - if he can not offer any replacement service or if the latter is refused by the buyer for valid reasons, he will provide the buyer, without additional charge, with tickets To ensure its return under conditions which may be deemed equivalent to the place of departure or to another place accepted by the R the two parties. The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 R.211-4.
The specific conditions for long stays from 30 nights, an event or a special rate are set out in the booking.
We accept the card or bank transfer, bank or post office check or ANCV holiday vouchers. The credit card used for the purchase must be presented on arrival. Bank checks are not accepted at the place of stay in payment for our services.
At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance of 3.5% if subscribed.
The balance must be paid at least 30 days before the beginning of the stay. If the balance is not paid on time, the sale will be considered final from the 30th day before the stay and the cancellation conditions defined in accordance with the following schedule will apply.
In the case of a non refundable nonrefundable rate offer or any reservation from 30 days before arrival for other rates, the totality of the stay is to be paid at the time of booking only by credit card or cash.
In the case of a non-refundable nonrefundable price offer, the totality of the stay is to be paid at the time of booking only by credit card or cash.
The reservation is guaranteed until 6pm on the day of arrival by credit card. In case of arrival after the closing of the reception, the amount of the 1st night will be charged by us on the day of arrival, the balance will be paid by the customer the following day.
At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance of 3.5% if subscribed. The balance will be paid on arrival before the handing over of the keys.
Our prices are in euros, inclusive of all taxes at the current VAT rate. They are subject to change without prior notice during the season in the event of a tariff increase imposed by service providers or by government decision (increase in VAT).
The discounts mentioned apply only to accommodation. Special offers during the season are neither retroactive nor cumulative.
Our prices include accommodation according to the number of nights booked, charges (water, electricity and heating), bed linen and television, Wi-Fi access (in most of our establishments).
Our prices do not include the tourist tax and the obligatory deposit to be paid on the spot, and any other additional services or services offered as an option.
A flat is provided for a fixed number of occupants which cannot be exceeded. A toddler or baby is considered an occupant in its own right.
Special wishes are taken into account, but are never guaranteed.
We offer you an option "guaranteed preferential location" for the accommodation that will best meet your expectations: orientation, view, floor...
An accommodation equipped for Person with Reduced Mobility must be the subject of a prior request followed by a validation of the complete description of the equipment provided before confirming the reservation.
Requests for supplementary services to accommodation are subject to a supplement and are met within the limit of available stocks.
We advise you to book them before arrival (garage, baby kit, final cleaning, breakfast, ski passes and equipment ...).
Domestic animals are accepted (on presentation of an anti-rabies certificate and an attestation of aptitude for possession in the case of categorized dogs) for a fixed price per animal, payable during your reservation or on arrival at your arrival.They are allowed, kept on a leash in the common areas, but are prohibited in the vicinity of swimming pools, playgrounds and dining areas.
We strongly recommend that you purchase our optional insurance with Groupama RA Policy No. 42039202 L underwritten by broker Gritchen Affinity. Our insurance covers many cases including cancellation, interruption of stay, repatriation assistance, snow insurance, late arrival...).
It is calculated on the total amount of the file, to be subscribed at the time of booking and can under no circumstances be refunded.
All participants in the stay must be personally insured for personal civil liability against personal or third party risks (theft, loss, fall, accident, etc.).
If you are forced to cancel or modify your stay, notify us immediately by phone or email as soon as you become aware of it, then by sending a registered letter, the date of the post office as proof.
100% of the total amount of your booking for a nonrefundable and non-refundable rate if you cancel from the day after booking.
>The handling fee of 35€ if you cancel more than 30 days before the expected date of your arrival.
>Your deposit, i. e. 30% of the total amount of your file, if you cancel between 30 and 21 days before the expected date of your arrival.
>50% of the total amount of your file if you cancel between 20 and 8 days before the expected date of your arrival.
>The total amount of your file if you cancel from 7 days before the expected date of your arrival or if you do not show up on the spot.
> Hotel formula : no fee if you cancel up to 6pm on the day of arrival. From 6 p. m. onwards or in the event of no-show, 100% of the first night's amount.
> Residential formula: Your deposit, i. e. 30% of the total amount of your booking, if you cancel from the day after your reservation or in case of no-show on the spot.
From 30 nights onwards, special conditions apply according to the established rental contract.
A modification of the file (dates, duration or place of stay, type of accommodation, additional services, etc.) is subject to availability before arrival and the resulting price update. A fee of 15€ per modification is charged.
A reduction in the length of your stay is considered as a partial cancellation. With the prior agreement of Mer & Golf, the contractor may transfer his stay to a third party who strictly complies with the same conditions.
An extension of stay is subject to the agreement of our teams on site. An interrupted or shortened stay, the non-use of invoiced ancillary services and the insurance if subscribed do not give rise to any reimbursement. In case of cancellation or modification by the customer without cancellation insurance, the general conditions of sale apply.
In the absence of full payment of the stay, the keys can not be handed over.
The address, contact details, hours and closing days of the reception of the establishment appear on our confirmations.It is imperative to respect the arrival and departure times stipulated or to contact the establishment before the arrival to indicate any delay or mismatch.
Otherwise, the keys can not be handed over and no compensation can be given for possible additional accommodation costs.
The deposit is a lump sum per accommodation and per stay. It is returned at the end of the stay after inventory of fixtures and inventory of the accommodation.
Any possible default, damage, deterioration, breakage, broken down, cleaning not carried out, unpaid services, loss of keys to the accommodation... can be invoiced and deducted from the deposit at the end of the stay or within 8 to 30 days.
The accommodation must be returned in perfect state of cleanliness by its own means or by subscribing to the final or complete cleaning option.
Our residences do not depend on a Holiday and Leisure Center within the meaning of decree n ° 2002-883 of May 3, 2002.
We can cancel the reservation at any time or refuse access to the apartment to all minors under 18 years old without a minimum of one adult.
The renting in Residence of Tourism with its norms and its classification which we depend on, does not fall within the framework of the responsibility of the hoteliers (article 1952 of the Civil Code). Consequently, Mer & Golf cannot be held liable for the loss, forgetting, theft or damage of personal belongings in its establishments, whether in apartments, car parks or communal areas.
The limitation period for amounts due for services sold by Mer & Golf does not fall within the scope of the hotel statute of limitations (Article 2272 of the Civil Code). As an exception to article 2244 of the French Civil Code, the sending of a registered letter by Mer & Golf to any debtor customer interrupts the statute of limitations applicable in such matters.
It can happen in a nearby environment that work is undertaken or animations or events are organized.
Weather conditions can disrupt or even lead to early closure of some of the station's operations. Mer & Golf cannot be held responsible for any liability whatsoever. Information concerning the activities of the station or its surroundings is given for information only. The Tourist Office of your place of stay keeps at your disposal all the news planned during your stay. A case of force majeure cannot result in cancellation without charge if the planned Mer & Golf service is provided on site.
Any failure in the execution of the contract, any breach, damage or breakage noted on arrival must be reported without delay to our teams on site so as not to suffer the consequences during the entire stay.
Upon return, any complaint relating to a stay must be addressed by registered letter with acknowledgement of receipt within 30 days following the stay. After having notified the customer service department and failing to find an amicable solution within 60 days, the customer may have recourse to a mediator whose contact details and referral procedures are available on its website www.cmap.fr.
In accordance with Ordinance No. 2015-1033 of 20 August 2015 and Decree No. 2015-1382 of 30 October 2015 (Articles R.152-1 et seq. Of the Consumer Code), any dispute or dispute Of consumption, subject to Article L.152-2 of the Consumer Code, may be the subject of a friendly settlement by mediation with the CMAP - Center of mediators and Arbitration of Paris.
To submit your case to the mediator, you can (i) fill out the form on the CMAP website: www.cmap.fr tab "you are: a consumer" (ii) send your request by simple or recommended letter to the CMAP Mediation Consumption , 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to email@example.com.
Regardless of the means used to enter WCPA, your application must contain the following elements to be processed quickly:
Your postal, e-mail and phone numbers, as well as the full names and addresses of MER ET GOLF APPART-HOTEL, a summary of the facts, as well as proof of the previous steps taken with MER ET GOLF APPART-HOTEL.
It is agreed that the duration of the mediation can not exceed 90 days from the date of notification to the parties by the mediator that any oral or written exchange between the parties during the mediation is strictly confidential and can not in any way Be communicated to a third party.
It is also foreseen that if the parties reach an agreement within the agreed deadlines, this agreement will be recorded in a protocol signed by them and the mediator. If the mediation fails at the end of the aforementioned period, the parties remain free to submit their dispute to a judge.
Information is collected for your reservation and the processing of your file, on the basis of consent, in accordance with Article 6.1 a) of Regulation (EU) 2016/679 (General Regulation on Data Protection - RGPD, entered into force on 25 May 2018) and in compliance with the provisions of Act No. 78-17 of 6 January 1978, known as the Data Protection Act.
Your personal data may only be used for marketing communication or profiling purposes if you have expressly given your consent.
In accordance with the aforementioned laws, you have a right of access to your personal data, a right of rectification or deletion, a right to limit their processing, the right to withdraw your consent at any time, a right of portability and a right to object to the collection of your data.
You can exercise this right by sending us an e-mail at firstname.lastname@example.org or a letter indicating your full name and postal address to: Mer & Golf Appart-Hôtel - Service Relations Clients - CS 40256 - 33 525 BRUGES Cedex - France.
Find complete information concerning the collection and processing of personal data by Mer & Golf Appart-Hotel in our Legal Notices.