Any failure in the execution of the contract, any breach, damage or breakage noted on arrival must be reported without delay to our teams on site so as not to suffer the consequences during the entire stay.
Upon return, any complaint relating to a stay must be addressed by registered letter with acknowledgement of receipt within 30 days following the stay. After having notified the customer service department and failing to find an amicable solution within 60 days, the customer may have recourse to a mediator whose contact details and referral procedures are available on its website www.cmap.fr.
In accordance with Ordinance No. 2015-1033 of 20 August 2015 and Decree No. 2015-1382 of 30 October 2015 (Articles R.152-1 et seq. Of the Consumer Code), any dispute or dispute Of consumption, subject to Article L.152-2 of the Consumer Code, may be the subject of a friendly settlement by mediation with the CMAP - Center of mediators and Arbitration of Paris.
To submit your case to the mediator, you can (i) fill out the form on the CMAP website: www.cmap.fr tab "you are: a consumer" (ii) send your request by simple or recommended letter to the CMAP Mediation Consumption , 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to firstname.lastname@example.org.
Regardless of the means used to enter WCPA, your application must contain the following elements to be processed quickly:
Your postal, e-mail and phone numbers, as well as the full names and addresses of MER ET GOLF APPART-HOTEL, a summary of the facts, as well as proof of the previous steps taken with MER ET GOLF APPART-HOTEL.
It is agreed that the duration of the mediation can not exceed 90 days from the date of notification to the parties by the mediator that any oral or written exchange between the parties during the mediation is strictly confidential and can not in any way Be communicated to a third party.
It is also foreseen that if the parties reach an agreement within the agreed deadlines, this agreement will be recorded in a protocol signed by them and the mediator. If the mediation fails at the end of the aforementioned period, the parties remain free to submit their dispute to a judge.