Conditions of sale

Below, you will find the General and Particular Terms and Conditions of sale of the website, classified by major themes.

  • Booking through the website implies full acceptance of these terms and conditions.
  • The registration commission mentioned in Article L. 141-2 of the Tourism Code certifies that the operator MER & GOLF APPART-HOTEL has been registered in the Register of Travel and Stay Operators under the number IM 033170010 by Atout France .
  • Our conditions of sale are in conformity with the provisions of the article R.211-12 of the Code of the Tourism. In order to comply with the legal provisions, we reproduce the articles. R.211-3 to R.211-11 of the said Code

Updated on 24 September 2020

  • Prior informations

    Our commercial supports constitute the prior offer within the meaning of Articles R.211-5 and R. 211-6 of the Tourism Code. In accordance with article R.211-12 of the said articles, the provisions of articles R.211-3 to R.211-11 are available on our website or in writing on simple request with our services.

    The right of withdrawal does not apply according to article L. 221-28-12 of the Consumer Code.

    The booking of one of our stays involves knowing and accepting our special conditions of sale applicable to individual customers. The pictures are given as an example and are not contractual. If an erratum occurs in our communication media, it will be communicated to you before booking.



    In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their clientele must contain in full the following general conditions from articles R.211-3 to R. 211-11 of the Tourism Code.

    • ARTICLE. R.211-3

      ARTICLE. R.211-3

      Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, all offers and sales of travel and accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section. In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.

      Art. R.211-3-1 - The exchange of pre-contractual information or the provision of contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller and his registration in the register provided for in (a) of Article L.141-3 or, where applicable, the name, address and The registration of the federation or the union mentioned in the second paragraph of article R.211-2.

    • ARTICLE. R.211-4

      ARTICLE. R.211-4

      Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, the said and other elements constituting the services provided during the journey or the stay such as:

      • 1. the destination, means, characteristics and categories of transport used;
      • 2. the type of accommodation, its situation, its level of comfort and its main characteristics, its homologation and its tourist classification corresponding to the regulations or customs of the host country;
      • 3. Proposed catering services;
      • 4. The description of the itinerary when it is a circuit;
      • 5. Administrative and health formalities to be carried out by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular in cases of crossing Boundaries and their completion times;
      • 6. Visits, excursions and other services included in the package or possibly available at an extra charge;
      • 7. The minimum or maximum size of the group enabling the journey or the journey to be carried out and, if the journey or the journey is made subject to a minimum number of participants, the final date for informing the consumer in the event of cancellation Travel or stay; This date may not be fixed less than twenty-one days before departure;
      • 8. The amount or percentage of the price to be paid as an advance on the conclusion of the contract and the timing of payment of the balance;
      • 9. The procedures for price revision as provided for in the contract pursuant to Article R.211-8;
      • 10. Conditions of cancellation of contractual nature;
      • 11. The cancellation conditions set out in Articles R.211-9, R.211-10 and R.211-11;
      • 12. Information concerning the optional subscription of an insurance contract covering the consequences of certain cancellation cases or of an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease ;
      • 13. Where the contract contains air transport services, the information for each section of flight provided for in Articles R.211-15 to R.211-18.
    • ARTICLE. R.211-5

      ARTICLE. R.211-5

      The prior information given to the engaged consumer seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements. In any event, changes to prior information must be communicated to the consumer before the contract is concluded.

    • ARTICLE. R.211-6

      ARTICLE. R.211-6

      The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 shall apply. The contract must contain the following clauses:

      • 1. the name and address of the seller, his guarantor and his insurer and the name and address of the organizer;
      • 2. the destination or destinations of the trip and, in the case of split stay, the different periods and their dates;
      • 3. the means, characteristics and categories of the transport used, the dates and places of departure and return;
      • 4. the type of accommodation, its situation, its level of comfort and its main features and its tourist classification under deregulation or customs of the host country;
      • 5. Proposed catering services;
      • 6. The itinerary in the case of a circuit;
      • 7. Visits, excursions or other services included in the total price of the trip or stay;
      • 8. The total price of the services invoiced and the indication of any revision of this invoice under the provisions of article R.211-8;
      • 9. The indication, where appropriate, of the fees or charges for certain services, such as landing, landing or boarding charges at ports and airports, tourist taxes where they are not included in The price of the services provided;
      • 10. The timing and terms of payment of the prize; The last payment made by the buyer can not be less than 30% of the price of the trip or stay and must be made when delivering the documents allowing to make the trip or the stay;
      • 11. Special conditions requested by the buyer and accepted by the seller;
      • 12. the terms under which the buyer may seize the seller of a claim for non-performance or improper performance of the contract, a complaint to be addressed as soon as possible, by any means allowing an acknowledgment of receipt to the seller, And, where appropriate, notified in writing to the tour operator and the service provider concerned;
      • 13. The deadline for informing the purchaser in the event of the cancellation of the journey or the stay by the seller in the event that the journey or the journey is carried out with a minimum number of participants in accordance with the provisions of 7 ° of Article R.211-4;
      • 14. Cancellation conditions of a contractual nature;
      • 15. The cancellation conditions provided for in Articles R.211-9, R.211-10 and R.211-11;
      • 16. Details of the risks covered and the amount of cover under the insurance contract covering the consequences of the seller's professional liability;
      • 17. details concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and name of the insurer) and those concerning the assistance contract covering certain particular risks, in particular Repatriation costs in case of accident or sickness; In this case, the seller must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
      • 18. The deadline for informing the seller in the event of the buyer's assignment of the contract;
      • 19. an undertaking to provide the buyer, at least ten days before the date set for his departure, with the following information:
        - (A) the name, address and telephone number of the salesperson's local representative or, if there is no such number, the names, addresses and telephone numbers of the local bodies that may assist the consumer in the event of difficulty or, The call number making it possible to establish contact with the seller as a matter of urgency;
        - (B) for travel and stays of minors abroad, a telephone number and an address for establishing direct contact with the child or the person in charge of his stay;
      • 20. The clause of cancellation and reimbursement without penalties of the sums paid by the buyer in case of non-respect of the obligation of information provided for in the 13 ° of article R.211-4;
      • 21. Commitment to provide the buyer, in due time before the start of the journey or stay, the departure and arrival times.
                • ARTICLE R.211.7

                  ARTICLE R.211.7

                  The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. In the case of a cruise, this period shall be extended to 15 days. This transfer is not subject, under any circumstances, to prior authorization by the seller

                • ARTICLE. R.211-8

                  ARTICLE. R.211-8

                  Where the contract contains an express possibility to revise the price, within the limits laid down in Article L.211-12, it must specify the precise methods for calculating, both upwards and downwards, price variations, And in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency As a reference when drawing up the contract price.

                • ARTICLE. R.211-9

                  ARTICLE. R.211-9

                  If before the buyer leaves, the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation mentioned in 13 ° of article R.211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt: - either terminate his contract and obtain without penalty the immediate repayment of the sums paid, or - accept the modification or the substitution trip proposed by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.

                • ARTICLE. R.211-10

                  ARTICLE. R.211-10

                  In the case provided for in Article L.211-14, when the seller cancels the journey or the stay before the departure of the buyer, he must inform the buyer by any means allowing to obtain an acknowledgment ; The purchaser shall, without prejudice to any remedies for damages sustained, obtain from the seller the immediate repayment and without penalty of the sums paid, in which case the buyer shall receive an indemnity at least equal to the penalty he would have If the annulment had taken place on that date. The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.

                • ARTICLE. R.211-11

                  ARTICLE. R.211-11

                  If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without - to offer services in replacement of the services provided, possibly supporting any additional price, and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, as soon as he has - if he can not offer any replacement service or if the latter is refused by the buyer for valid reasons, he will provide the buyer, without additional charge, with tickets To ensure its return under conditions which may be deemed equivalent to the place of departure or to another place accepted by the R the two parties. The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 R.211-4.



                • All residences and Appart hotels:

                The specific conditions for long stays from 30 nights, an event or a special rate are set out in the booking. 
                We accept the card or bank transfer, bank or post office check or ANCV holiday vouchers. The credit card used for the purchase must be presented on arrival. Bank checks are not accepted at the place of stay in payment for our services.

                • Residences "Mer" and "Montagne": 

                At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance if subscribed.
                The balance must be paid at least 30 days before the beginning of the stay. If the balance is not paid on time, the sale will be considered final from the 30th day before the stay and the cancellation conditions defined in accordance with the following schedule will apply.
                In the case of a non refundable nonrefundable rate offer or any reservation from 30 days before arrival for other rates, the totality of the stay is to be paid at the time of booking only by credit card or cash.

                • Appart hotels "City": 

                In the case of a non-refundable nonrefundable price offer, the totality of the stay is to be paid at the time of booking only by credit card or cash.
                >Hotel formula:
                The reservation is guaranteed until 6pm on the day of arrival by credit card. In case of arrival after the closing of the reception, the amount of the 1st night will be charged by us on the day of arrival, the balance will be paid by the customer the following day.
                >Residential formula:
                At the time of booking, you pay a deposit of 30% of the amount of your stay and the total amount of the insurance if subscribed. The balance will be paid on arrival before the handing over of the keys.



                Our prices are in euros, inclusive of all taxes at the current VAT rate. They are subject to change without prior notice during the season in the event of a tariff increase imposed by service providers or by government decision (increase in VAT).

                The discounts mentioned apply only to accommodation. Special offers during the season are neither retroactive nor cumulative.

                Our prices include the provision of the accommodation according to the number of nights booked, charges (water, electricity and heating), bed linen, towels according to conditions at your discretion, television and Wifi access.

                Our prices do not include the tourist tax (according to the tariff in force at the date of the stay) and the compulsory deposit to be paid on the spot, and any other additional services or services offered as an option.

                Accommodation is provided for a set number of occupants which cannot be exceeded. A small child or baby is considered as a full occupant.

              • SPECIAL REQUESTS

                SPECIAL REQUESTS

                Special wishes are taken into account, but are never guaranteed.
                We offer you an option "guaranteed preferential location" for the accommodation that will best meet your expectations: orientation, view, floor...
                An accommodation equipped for Person with Reduced Mobility must be the subject of a prior request followed by a validation of the complete description of the equipment provided before confirming the reservation.



                Requests for supplementary services to accommodation are subject to a supplement and are met within the limit of available stocks.

                We advise you to book them before arrival (garage, baby kit, final cleaning, breakfast, ski passes and equipment ...).

              • PETS


                Domestic animals are accepted (on presentation of an anti-rabies certificate and an attestation of aptitude for possession in the case of categorized dogs) for a fixed price per animal, payable during your reservation or on arrival at your arrival.They are allowed, kept on a leash in the common areas, but are prohibited in the vicinity of swimming pools, playgrounds and dining areas.

              • INSURANCE


                We strongly recommend that you take out our optional insurance with Areas Police n°102 92 73 underwritten by the broker Gritchen Affinity.

                Our insurance covers many cases including cancellation, interruption of stay, repatriation assistance, snow insurance, late arrival...

                It must be taken out at the time of booking and can under no circumstances be reimbursed.

                All participants in the stay must be personally insured for personal civil liability against personal or third party risks (theft, loss, fall, accident, etc.).

              • CANCELLATION OF STAY

                CANCELLATION OF STAY

                If you are forced to cancel or modify your stay, notify us immediately by phone or email as soon as you become aware of it, then by sending a registered letter, the date of the post office as proof.

                • All residences and Apartment hotels:

                100% of the total amount of your booking for a nonrefundable and non-refundable rate if you cancel from the day after booking.

                • "Mer" and "Montagne" residences 

                >The handling fee of 35€ if you cancel more than 30 days before the expected date of your arrival.

                >Your deposit, i. e. 30% of the total amount of your file, if you cancel between 30 and 21 days before the expected date of your arrival. 

                >50% of the total amount of your file if you cancel between 20 and 8 days before the expected date of your arrival.

                >The total amount of your file if you cancel from 7 days before the expected date of your arrival or if you do not show up on the spot.

                • "City" Apartment Hotels

                > Hotel formula : no fee if you cancel up to 6pm on the day of arrival. From 6 p. m. onwards or in the event of no-show, 100% of the first night's amount.

                > Residential formula: Your deposit, i. e. 30% of the total amount of your booking, if you cancel from the day after your reservation or in case of no-show on the spot.

                From 30 nights onwards, special conditions apply according to the established rental contract.

              • CHANGE OF STAY

                CHANGE OF STAY

                A change of file (dates, length or place of stay, type of accommodation, additional services, etc.) is subject to availability before arrival and to the resulting price update.

                A fee of 15€ per modification will be charged.

                A reduction in the length of your stay is considered as a partial cancellation. With the prior agreement of Mer & Golf, the contracting party may transfer his or her stay to a third party who meets strictly the same conditions.

                An extension of the stay is subject to our agreement on the spot. An interrupted or shortened stay, the non-consumption of additional services invoiced and cancellation insurance if taken out will not give rise to any reimbursement.

                In the event of taking out cancellation insurance, the guarantees of the cancellation/interruption of stay insurance contract are valid as of right except for the non-refundable, non-cancellable rates and for changes lasting more than 30 days.

              • ARRIVAL & DEPARTURE

                ARRIVAL & DEPARTURE

                In the absence of full payment for the stay, the keys cannot be handed over.

                The address, contact details, hours and days of closure of the reception desk of the establishment appear on our confirmations.

                It is imperative to respect the stipulated arrival and departure times or to contact the establishment before arrival to report any delays or inconveniences.

                Failure to do so will result in the keys not being handed over and no compensation will be given for any additional accommodation costs.

                The tourist tax per person over 18 years of age and per night is payable at the end of the stay.

              • EQUIPMENT TYPE AND guaranty

                EQUIPMENT TYPE AND guaranty

                The deposit is a lump sum per accommodation and per stay. It is returned at the end of the stay after inventory of fixtures and inventory of the accommodation. 

                Any possible default, damage, deterioration, breakage, broken down, cleaning not carried out, unpaid services, loss of keys to the accommodation... can be invoiced and deducted from the deposit at the end of the stay or within 8 to 30 days.

                The accommodation must be returned in perfect state of cleanliness by its own means or by subscribing to the final or complete cleaning option.

              • MINORS


                Our residences do not depend on a Holiday and Leisure Center within the meaning of decree n ° 2002-883 of May 3, 2002.
                We can cancel the reservation at any time or refuse access to the apartment to all minors under 18 years old without a minimum of one adult.



                The renting in Residence of Tourism with its norms and its classification which we depend on, does not fall within the framework of the responsibility of the hoteliers (article 1952 of the Civil Code). Consequently, Mer & Golf cannot be held liable for the loss, forgetting, theft or damage of personal belongings in its establishments, whether in apartments, car parks or communal areas.

                The limitation period for amounts due for services sold by Mer & Golf does not fall within the scope of the hotel statute of limitations (Article 2272 of the Civil Code). As an exception to article 2244 of the French Civil Code, the sending of a registered letter by Mer & Golf to any debtor customer interrupts the statute of limitations applicable in such matters.

              • LOCAL INFORMATIONS

                LOCAL INFORMATIONS

                It can happen in a nearby environment that work is undertaken or animations or events are organized.

                Weather conditions can disrupt or even lead to early closure of some of the station's operations. Mer & Golf cannot be held responsible for any liability whatsoever. Information concerning the activities of the station or its surroundings is given for information only. The Tourist Office of your place of stay keeps at your disposal all the news planned during your stay. A case of force majeure cannot result in cancellation without charge if the planned Mer & Golf service is provided on site.

              • CLAIMS


                Any failure in the execution of the contract, any breach, damage or breakage noted on arrival must be reported without delay to our teams on site so as not to suffer the consequences during the entire stay. 

                Upon return, any complaint relating to a stay must be addressed by registered letter with acknowledgement of receipt within 30 days following the stay. After having notified the customer service department and failing to find an amicable solution within 60 days, the customer may have recourse to a mediator whose contact details and referral procedures are available on its website


                In accordance with Ordinance No. 2015-1033 of 20 August 2015 and Decree No. 2015-1382 of 30 October 2015 (Articles R.152-1 et seq. Of the Consumer Code), any dispute or dispute Of consumption, subject to Article L.152-2 of the Consumer Code, may be the subject of a friendly settlement by mediation with the CMAP - Center of mediators and Arbitration of Paris.

                To submit your case to the mediator, you can (i) fill out the form on the CMAP website: tab "you are: a consumer" (ii) send your request by simple or recommended letter to the CMAP Mediation Consumption , 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to

                Regardless of the means used to enter WCPA, your application must contain the following elements to be processed quickly:

                Your postal, e-mail and phone numbers, as well as the full names and addresses of MER ET GOLF APPART-HOTEL, a summary of the facts, as well as proof of the previous steps taken with MER ET GOLF APPART-HOTEL.

                It is agreed that the duration of the mediation can not exceed 90 days from the date of notification to the parties by the mediator that any oral or written exchange between the parties during the mediation is strictly confidential and can not in any way Be communicated to a third party.

                It is also foreseen that if the parties reach an agreement within the agreed deadlines, this agreement will be recorded in a protocol signed by them and the mediator. If the mediation fails at the end of the aforementioned period, the parties remain free to submit their dispute to a judge.

              • PERSONAL DATA

                PERSONAL DATA

                Information is collected for your reservation and the processing of your file, on the basis of consent, in accordance with Article 6.1 a) of Regulation (EU) 2016/679 (General Regulation on Data Protection - RGPD, entered into force on 25 May 2018) and in compliance with the provisions of Act No. 78-17 of 6 January 1978, known as the Data Protection Act.

                Your personal data may only be used for marketing communication or profiling purposes if you have expressly given your consent.

                In accordance with the aforementioned laws, you have a right of access to your personal data, a right of rectification or deletion, a right to limit their processing, the right to withdraw your consent at any time, a right of portability and a right to object to the collection of your data.

                You can exercise this right by sending us an e-mail at or a letter indicating your full name and postal address to: Mer & Golf Appart-Hôtel - Service Relations Clients - CS 40256 - 33 525 BRUGES Cedex - France.

                 Find complete information concerning the collection and processing of personal data by Mer & Golf Appart-Hotel in our Legal Notices

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