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To make sure you are well informed before you come to a residence or a apartment-hotel Mer & Golf, in this section, you will find our answers to the following questions frequently asked questions.
NO. The "vaccine" / "sanitary" passes are no longer mandatory since March 14, 2022.
The French government has decided to abolish these obligation due to the improvement of the health situation in France.
NO. The wearing of a mask is no longer mandatory since March 14, 2022.
The French government has decided to abolish this obligation (except in public transport and health institutions) due to the improvement of the sanitary situation.
However, we remind you that the mask and the distancing remain essential elements in the prevention of COVID.
The services and facilities that we usually provide are available again since March 14, 2022.
However, in compliance with health recommendations, some of them (breakfast, sauna, steam room and fitness room) may still be subject to specific organization, in particular :
> In our La Mongie aparthotels : the sauna, steam room and fitness room are accessible only upon prior reservation (subject to availability)
> In our Hendaye and Argelès-sur-mer aparthotels : Breakfast is offered, upon reservation, in a "take-away (in the accommodation)" format (whereas it is usually served in a breakfast room in the form of a buffet).
Do not hesitate to consult the residence of your choice for more information.
In the event of new government directives affecting your stay, we will inform you of our new reservation and stay conditions.
However, you benefit from our "COVID GUARANTEED REFUND" offer 1) (for a next stay in 2022) in case of cancellation of your stay (until the day before your arrival) without charge, for one of the two reasons listed below :
• 1. Travel restrictions (origin or destination: ex : border closure, ban on travel to the vacation destination, "100 km radius" type travel restrictions, national, regional, departmental or communal confinement)
• 2. Sea & Golf establishment forced to close
For all other cases, we strongly recommend that you subscribe to our all-cause insurance including the Covid extension :Discover our insurance
We welcome you on the day of your arrival:
Reception times vary depending on the residence &and the time of year.
To find out how late you can arrive,contact the residence reception where you wish to stay.
Depending on the residence, you may be able to book a covered pitch (to be reserved before your arrival).
Yes, the residences can provide you with the following services, subject to prior reservation:
Yes, pets are allowed under the following conditions :
Please ask at reception for the days, times and locations of each reception.
In addition, the booking system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to prevent interference and intrusion.
Your comments will be sent directly to the Customer Relations Department Mer et Golf.
You will be given an inventory sheet listing everything you have at your disposal in the flat.
On arrival, it is important that you check the general condition of your accommodation and the inventory of equipment and linen, and that you mention any defects or missing items before initialling the document.
The deposit will be returned to you after you have paid for any ancillary services consumed on site, the flat has been inspected and compensation has been deducted for any damage, breakages, deterioration, unpaid services and loss of flat keys.